RAL
In compliance with the duty of information and in accordance with Article 18, paragraph 1, of Law 144/2015 of September 8, customers are informed that, to take action regarding any conflict arising from our provision of services, they may consult the list of authorities below to initiate consumer dispute resolution.
List of Alternative Dispute Resolution Entities in the various EU Member States, prepared by the European Commission.
- CNIACC – National Center for Consumer Conflict Information and Arbitration
Tel.: +351 213 847 484; E-mail: cniacc@unl.pt - CIMAAL – Center for Information, Mediation, and Arbitration of Consumer Conflicts of Algarve
Tel.: +351 289 823 135; E-mail: cimaal@mail.telepac.pt - Consumer Conflict Arbitration Center of the Coimbra District
Tel.: +351 239 821 690/289; E-mail: geral@centrodearbitragemdecoimbra.com - Consumer Conflict Arbitration Center of Lisbon
Tel.: +351 218 807 000 / 218 807 030; E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt - Consumer Information and Arbitration Center of Porto
Tel.: +351 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt - Consumer Conflict Arbitration Center of Vale do Ave / Arbitration Court
Tel.: +351 253 422 410; E-mail: triave@gmail.com - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Tel.: +351 253 617 604; E-mail: geral@ciab.pt - Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@govmadeira.pt - Consumer Information, Mediation, Ombudsman and Insurance Arbitration Center Lisbon
Tel.: +351 213 827 700; E-mail: geral@cimpas.pt; Web: www.cimpas.pt
For more information, please consult the Consumer Portal at www.consumidor.pt, to review these or other entities available, which are continuously updated.
Alternatively, you may also submit a complaint through our electronic complaints book at livroreclamacoes.pt.
Porto, January 1, 2021
Management.